Payment Policy

Last Updated: September 2026

This Payment Policy explains the payment terms for purchases made through CHUANSHUO, operated by CHUANSHUO LIMITED.

By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout. Available payment options may vary depending on your location, order value, and payment service provider.

All payments must be successfully authorized before an order can be processed.

2. Payment Currency

Prices and payment currencies will be clearly displayed on our website and during checkout.

If your payment account uses a different currency, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your financial institution and are not controlled by CHUANSHUO.

3. Payment Authorization

When you place an order, your payment may be subject to authorization and verification by your bank, card issuer, or payment service provider.

If your payment is declined or cannot be verified, your order may not be processed.

Please ensure that all billing and payment information provided during checkout is accurate and complete.

4. Payment Security

We take reasonable measures to protect customer information and provide a secure shopping experience.

Payments may be processed through third-party payment service providers. CHUANSHUO does not directly control the security procedures or systems operated by these third-party providers.

Customers should never send passwords, PINs, or other sensitive banking credentials to us by email.

5. Order Confirmation

After successful payment and order submission, you may receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. If an order cannot be fulfilled, we will contact you and, where applicable, arrange a refund.

6. Failed or Declined Payments

Payments may be declined for reasons including insufficient funds, incorrect payment information, security verification requirements, transaction limits, or restrictions imposed by your bank or payment provider.

If a payment fails, please check your payment information or contact your bank or payment provider for assistance.

7. Fraud Prevention

To protect our customers and our business, we reserve the right to review transactions for suspected fraud or unauthorized activity.

In certain circumstances, we may request additional information reasonably necessary to verify an order.

We reserve the right to refuse or cancel transactions that we reasonably believe may be fraudulent, unauthorized, or unlawful.

8. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase whenever reasonably possible.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For eligibility requirements and additional information regarding refunds, please refer to our Returns & Exchanges Policy.

9. Taxes, Duties and Additional Charges

Customers may be responsible for applicable taxes, customs duties, import fees, currency conversion charges, or other fees depending on their location and payment method.

Unless specifically stated otherwise during checkout, customs duties and import-related charges are the responsibility of the customer.

10. Payment Disputes

If you believe there is an error or issue with a payment or charge, please contact us at support@Chuanshuohk.com so that we can investigate the matter.

Please provide your order number and relevant transaction information when contacting us.

11. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, services, or applicable requirements.

Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have any questions regarding payments or your order, please contact us:

CHUANSHUO LIMITED
Brand: CHUANSHUO
Email: support@Chuanshuohk.com
Website: Chuanshuohk.com

Company Address:
RM 05, BLK B, 11/F, TAI KING IND. BLDG.
700-702 PRINCE EDWARD RD EAST
SAN PO KONG, HONG KONG